At Shophera, we are committed to delivering quality products to our customers across the United States and United Kingdom with transparency and care.

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🌍 Shipping Destinations

We currently ship to:

• United States

• United Kingdom

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⏳ Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

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🚚 Shipping Time

• Standard Tracked Shipping:
  7–12 business days (United States & United Kingdom)

Delivery times may vary due to customs clearance, local postal services, or seasonal demand.

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📍 Shipping Origin

Our products are fulfilled through our international fulfillment partners, including warehouses located globally.
For selected items, faster local fulfillment may be available.

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🔍 Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

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💰 Shipping Charges

• Shipping charges (if applicable) are clearly displayed at checkout.

• Free shipping promotions may be offered from time to time.

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❗ Delays & Exceptions

While we strive to meet estimated delivery times, delays may occur due to:

• Customs inspections

• Weather conditions

• Peak holiday seasons

Shophera is not responsible for delays caused by circumstances beyond our control.

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📩 Lost or Delayed Orders

If your order has not arrived within 15 business days, please contact us at:
📧 support@shophera.digital

We will investigate and assist you promptly.

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🔄 Address Accuracy

Please ensure your shipping address is correct at checkout.
Shophera is not responsible for orders delivered to incorrect addresses provided by the customer.

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💬 Contact Us

For any shipping-related queries, reach out to us at:
📧 support@shophera.digital

Q&A

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 7 – 12 business days of processing and production time for your order to ship out of India. 

HOW LONG IS THE SHIPPING TIME?

Average time: 5 – 7 days business days within India

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. “International shipping handled by trusted fulfillment partners.”

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! 

Orders can be cancelled within 12 hours of placement

After 12 hours, orders may already be processed and cannot be cancelled

If the item has already shipped, then cancellation is not possible. All you need to do is send us an email with the subject line “CANCEL”.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    – Your order number.

    – A picture of the damaged product.

If your item is:

• Damaged

• Defective

• Incorrect

We may offer:

• A replacement (at no additional cost), OR

• A partial or full refund

The resolution method will be decided based on the situation.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂

For any return or refund inquiries, contact:

📧 support@shophera.digital
⏱ Support Hours: Monday–Friday, 10 AM – 6 PM (IST)