Cancellations and Refunds

Refund & Return Policy – Shophera

Customer satisfaction is our priority.

Returns

• We accept returns for damaged, defective, or incorrect items.

• You must contact us within 7 days of delivery with clear photos or videos.

Refunds

• Once your request is approved, refunds will be processed to the original payment method (PayPal) within 5–7 business days.

• Refunds may take additional time depending on your bank or PayPal processing.

Non-Refundable Items

• Items damaged due to misuse

• Minor color or design variations

• Orders with incorrect address provided by customer

Order Cancellations

• Orders can be cancelled within 12 hours of purchase.

• Once shipped, cancellation is not possible.

📧 For refund requests, email us at: support@shophera.digital